Resolution agent, not just chat
Clara reasons over tenant config, customer context, active workflow state, and available actions before responding.
Platform
A resolution layer with product-grade controls.
Clara combines customer-facing experience, operator workflows, and backend orchestration so teams can resolve issues rather than deflect them.
Live voice conversations
LiveKit-backed voice sessions support real-time customer conversations, agent status, and fallbacks when voice cannot be used.
Workflow execution
Payments, account access, returns, appointments, refunds, subscriptions, bookings, and handoffs can become guided actions.
Knowledge ingestion
Crawled and curated knowledge sources become scoped retrieval inputs with readiness checks and source governance.
Control plane
Setup and tenant consoles manage domains, keys, snippets, users, APIs, knowledge, branding, and runtime health.
Provider-flexible AI
Gemini-powered reasoning today, designed behind service boundaries so model, STT, TTS, and retrieval layers can evolve.
Clara Assist SDK
The customer sees a premium, contextual assistant.
The SDK carries tenant configuration, current page, customer identity, workflow state, voice readiness, and customer-friendly error handling into one polished UI.
ClaraSDK panel
I need help with my subscription.
I see your current plan, billing date, and available pause offer. What would you like to change?
Context injected: subscription.cancelIntent=true
Resolution model
What happens beyond the conversation.
Clara combines a customer-facing assistant with durable workflow decisions and operator-visible controls.
Guided from intent to resolution
Clara prepares each customer turn with tenant configuration, available knowledge, current workflow state, and enabled actions. It can answer an informational question, continue an active workflow, or start the appropriate supported journey without treating every message as an isolated prompt.
Consistent decisions across channels
Web chat, web voice, and phone calls use different delivery adapters, but they converge on the same Clara workflow runtime. Business state and tool permissions therefore remain consistent when a customer moves between conversational surfaces.
Configuration and evidence for operators
Setup Console controls onboarding, workflow enablement, knowledge, connectors, domains, and access. Tenant Console gives operating teams conversations, resolution evidence, escalation state, activity, knowledge health, and supported voice settings.